Quality Management Principles ISO 9001


What are Quality Management Principles?

→ Quality Management Principles are a part of the Requirements of ISO 9001.
→ ISO 9001 is based on these principles.
→ They are also useful resources for professionals looking to implement or improve a Quality of Product, Process, and System.

7 Quality Management Principles in ISO 9001

  1. Customer Focus
  2. Leadership
  3. Engagement of People
  4. Process Approach
  5. Improvement
  6. Evidence-based decision making
  7. Relationship Management
→ As per the ISO 9001-2015, these principles are reduced to 7 from 8.
 Quality Management Principle

01. Customer Focus:

→ The primary focus of the organization is to meet the customer's requirements and to strive to exceed customer expectations.
→ The customer is paramount.
→ This principle is about understanding the needs of our existing and future customers.
→ It aligns organizational objectives with customer's needs and expectations.
→ This principle is all about the meet customer's requirements, ensure the level of customer satisfaction.
→ The organization grows only if they create value for the customer.


02. Leadership:

→ Leaders of an organization establish direction, unity of purpose and create a condition in which people are engaged in achieving the quality objectives and the common goal of the organization.
→ Leadership establishes a vision and direction.
→ This principle is also established trust and recognize the contribution of employees.
→ The leader communicates mission, vision, strategy, and policies to the team.
→ Also, create and sustain growth and values.
→ Leaders establish a culture of trust and integrity.




03. Engagement of People:

→ All people within the organization must be competent, empowered, and engaged in delivering value.
→ Engagement of People is about ensuring people’s abilities and enable participation in various continual improvement programs.
→ This principle evaluates the performances of employees, it enables learning and knowledge sharing and brainstorming of problems and constraints in an open forum.
→ By engaging people, we can improve the understanding of the organization’s quality objectives by people and increased motivation to achieve them.
→ Enhanced actively involvement of people in improvement activities and creativity.
→ We can establish trust and collaboration.

04. Process Approach:

→ The process approach is a management strategy.
→ When managers use a process approach, it means that they manage and control the processes, the interactions between these processes, and the inputs and outputs that tie these processes together.
→ Process Approach manages all organizational activities as processes and also measures the capability of organizational activities.
→ This principle Identify linkages between activities and prioritize improvement opportunities.



05. Improvement:

→ Improvement is an ongoing improvement related activity in an organization.
→ This principle is about improving the performance of an organization.
→ Motivate the improvement activities within the organization.
→ Empower people to make continual improvements.
→ It Celebrates improvements.

06. Evidence-based decision making:

→ Evidence-Based Decision Making is a decision-making process based on the data or performance of the product or process.
→ It ensures the accessibility of accurate and reliable data and uses appropriate methods to analyze data.
→ This principle promotes decisions making based on analysis and practical experience.

07. Relationship Management:

→ Organizations manage their relationships with their all suppliers.
→ This principle is about identifying and select suppliers to manage costs, optimize resources, and create value for the organization.
→ Short term and long term relationship building.
→ It Collaborates on improvement and development activities with the stakeholders.


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