What are Quality Management Principles?
→ Quality Management Principles are a part of the Requirements of ISO 9001.→ ISO 9001 is based on these principles.
→ They are also useful resources for professionals looking to implement or improve a Quality of Product, Process, and System.
7 Quality Management Principles in ISO 9001
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Improvement
- Evidence-based decision making
- Relationship Management
01. Customer Focus:
→ The primary focus of the organization is to meet the customer's requirements and to strive to exceed customer expectations.→ The customer is paramount.
→ This principle is about understanding the needs of our existing and future customers.
→ It aligns organizational objectives with customer's needs and expectations.
→ This principle is all about the meet customer's requirements, ensure the level of customer satisfaction.
→ The organization grows only if they create value for the customer.
02. Leadership:
→ Leaders of an organization establish direction, unity of purpose and create a condition in which people are engaged in achieving the quality objectives and the common goal of the organization.→ Leadership establishes a vision and direction.
→ This principle is also established trust and recognize the contribution of employees.
→ The leader communicates mission, vision, strategy, and policies to the team.
→ Also, create and sustain growth and values.
→ Leaders establish a culture of trust and integrity.
03. Engagement of People:
→ All people within the organization must be competent, empowered, and engaged in delivering value.→ Engagement of People is about ensuring people’s abilities and enable participation in various continual improvement programs.
→ This principle evaluates the performances of employees, it enables learning and knowledge sharing and brainstorming of problems and constraints in an open forum.
→ By engaging people, we can improve the understanding of the organization’s quality objectives by people and increased motivation to achieve them.
→ Enhanced actively involvement of people in improvement activities and creativity.
→ We can establish trust and collaboration.
04. Process Approach:
→ The process approach is a management strategy.→ When managers use a process approach, it means that they manage and control the processes, the interactions between these processes, and the inputs and outputs that tie these processes together.
→ Process Approach manages all organizational activities as processes and also measures the capability of organizational activities.
→ This principle Identify linkages between activities and prioritize improvement opportunities.
05. Improvement:
→ Improvement is an ongoing improvement related activity in an organization.→ This principle is about improving the performance of an organization.
→ Motivate the improvement activities within the organization.
→ Empower people to make continual improvements.
→ It Celebrates improvements.
06. Evidence-based decision making:
→ Evidence-Based Decision Making is a decision-making process based on the data or performance of the product or process.→ It ensures the accessibility of accurate and reliable data and uses appropriate methods to analyze data.
→ This principle promotes decisions making based on analysis and practical experience.
07. Relationship Management:
→ Organizations manage their relationships with their all suppliers.→ This principle is about identifying and select suppliers to manage costs, optimize resources, and create value for the organization.
→ Short term and long term relationship building.
→ It Collaborates on improvement and development activities with the stakeholders.
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Very useful for quality professionals.
ReplyDeleteThank you and happy learning!!!
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